Tag: social networking
Facebook Fans Spend More Money [STUDY]
by Ranju Chaudhary on Jun.14, 2010, under What's Happening?
A social media marketing company called Syncapse surveyed[PDF link] 4,000 people who have “Liked” the top 20 brands that have pages on Facebook and figured out exactly how valuable those “fans” are.
The study (“The Value of a Facebook Fan: An Empirical Review”) estimates that someone who has Liked a brand will spend an average of $71.84 more each year on that brand’s products or services than will someone who has not Liked it on Facebook, for a total average annualized value of $136.38.
This method is very different than the one employed by Vitrue in another fan value study a month ago. Vitrue’s method valued fans by figuring out how much it would cost to buy advertising on a website to reach the same people.
Product spending was only one of six fan benefits that Syncapse studied. The others were loyalty, propensity to recommend, brand affinity (“perception and recall”), media value (efficiency of Facebook vs. other ways to reach consumers) and acquisition cost.
In most cases, the average fan was more valuable to the brand than the average non-fan, though results varied widely on an individual basis. For example, some fans spent no money at all on a brand and never recommend it to friends.
Note that this was just demonstrated as a correlation, nothing more. Nabbing someone as a Facebook fan hasn’t been proven to increase spending in this study. The study just demonstrates that people who become fans of brands are more likely to spend and evangelize. If they liked the brand enough to “Like” it on Facebook, they might have done those things anyway.
Yahoo Pulse Beats Google Buzz With
by Ranju Chaudhary on Jun.07, 2010, under What's Happening?
A new service called Yahoo Pulse will one-up Google Buzz by offering privacy tools and integration with Facebook news feeds on the Yahoo home page, The Wall Street Journal reports.
The Pulse site will behave a bit like Threadsy or the desktop appTweetDeck
, aggregating real-time updates from Facebook alongside other social networks.
Yahoo has been trying for months to make itself the ultimate starting page for Internet
users; you can already view your Facebook and Twitter
feeds using Yahoo’s “Quick View” feature, but Yahoo Pulse will provide an improved, tabbed interface and offer new kinds of integrations in Yahoo and Yahoo Mail.
Notably, Yahoo Pulse will have a privacy menu that will apply to multiple services. That feature will be an important draw for some users, given that Facebook has dealt with a big privacy backlash in recent weeks. Just don’t expect it to add completely new privacy features to your Facebook account.
The privacy angle is also pertinent when you consider that Google
— Yahoo’s chief rival — made some major privacy errors that greatly hindered the launch of Google Buzz
, a very similar service. Those faux pas and the lack of Facebook integration prevented Buzz from becoming a killer application. Pulse is Yahoo’s answer to Buzz; maybe it learned from its rival’s mistakes.
The specifics of the new interface and integrations have not yet been revealed, but it’s all expected to launch within a few days. We’re curious to hear what kinds of integrations with Facebook Yahoo users would like to see, so let us know in the comments.

